Return & Refund Policy – Nature Roots

At Nature Roots, customer satisfaction is our priority. We strive to provide high-quality products and excellent service. If you are not completely satisfied with your purchase, we are here to help.

Returns

• Customers may request a return within 7 days of receiving their order.

• To be eligible for a return, the item must be:

  • Unused and in the same condition as received

  • In its original packaging

  • Accompanied by proof of purchase or order confirmation

Please note that certain items may not be eligible for return due to hygiene, safety, or product-specific reasons.

Refunds

• Once we receive and inspect your returned item, we will notify you regarding approval or rejection of your refund.

• If approved, the refund will be processed within 7–14 business days through the original payment method.

• Shipping charges are non-refundable unless the return is due to a damaged, defective, or incorrect product.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos and order details. We will review the case and arrange a replacement or refund where applicable.

Exchange Policy

Exchanges are subject to product availability. For exchange requests, please contact our support team.

Return Shipping

• Customers are responsible for return shipping costs unless the item received is defective or incorrect.

• We recommend using a trackable shipping service for all returns.

Contact Us

For return, refund, or exchange requests, please contact us:

Brand Name: Nature Roots
Email: naturerootsuae@gmail.com
Phone: +971 547338003
Location: Dubai Silicon Oasis, Dubai, UAE