Shipping Policy – Nature Roots

At Nature Roots, we are committed to delivering your orders safely and on time. Please review our shipping policy below.

Order Processing

• Orders are typically processed within 1–2 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

• Processing times may vary during peak seasons, promotions, or special events.

Shipping Time

Estimated delivery times:

• Within UAE: 2–5 business days

• International Shipping: 7–14 business days (depending on destination)

Please note that delivery times are estimates and may vary due to courier delays, customs clearance, weather conditions, or other unforeseen circumstances.

Shipping Charges

Shipping charges are calculated at checkout based on delivery location and order size.

Free shipping promotions may be offered from time to time and will be clearly stated.

Order Tracking

Once your order is shipped, customers may receive tracking details via email, SMS, or WhatsApp (where available).

Delivery Issues

Please ensure that shipping details provided at checkout are accurate and complete.

Nature Roots is not responsible for:

• Delays caused by courier companies

• Failed delivery due to incorrect shipping information

• Delays due to customs or government authorities

Damaged or Lost Packages

If your package arrives damaged or is lost in transit, please contact us within 48 hours of expected delivery.

Provide your order number and supporting details so we can assist promptly.

Contact Us

For shipping-related inquiries, please contact us:

Brand Name: Nature Roots
Email: naturerootsuae@gmail.com
Phone: +971 547338003
Location: Dubai Silicon Oasis, Dubai, UAE